RETURNS & REFUND POLICY — TEAKMOUNT Last updated: 26/07/2026

30-DAY RISK-FREE TRIAL

We stand behind every TeakMount with a 30-day risk-free trial. If you're not satisfied for any reason within 30 days of delivery, we'll refund your full purchase price and cover return shipping. No questions asked.

 HOW TO START A RETURN

Email hello@teakmount.com with: - Your order number - The email address used to place the order We'll send you a return shipping label within 24 hours. You don't need to explain why you're returning — our trial means we carry the risk, not you.

REFUND TIMELINE

Once we receive your returned item, your refund is processed within 5–7 business days back to your original payment method (PayPal or card). You'll receive an email confirmation when the refund is issued.

DAMAGED ON ARRIVAL

 If your TeakMount arrives damaged or defective, do not return it. Email hello@teakmount.com with your order number and a photo of the damage — we'll ship a replacement immediately. You keep the damaged item.

ITEMS NOT ELIGIBLE FOR RETURN

- Items returned after 30 days from delivery - Items that have been drilled into walls (physical alteration) 

EXCHANGES

We don't currently offer exchanges. If you'd like a different product, return your original order for a full refund and place a new order.

QUESTIONS

hello@teakmount.com — we reply within 24 hours, Monday–Saturday.